Refund policy

Last Updated: July 2026

At Whiskerlight Candle Company, every candle and wax melt is carefully handcrafted in small batches with quality and care. Because our products are handmade, each order is created especially for you.

We want you to love your purchase, and if something isn't right, we're here to help.

All Sales Are Final

Due to the handmade nature of our products, all sales are final.

We do not accept returns or exchanges for:

Change of mind
Fragrance preference
Color preference
Minor cosmetic variations
Ordering the wrong product
Incorrect shipping addresses provided during checkout

Please read product descriptions carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

Handmade Product Variations

Every Whiskerlight candle and wax melt is individually handcrafted, making each one unique.

Because of this, slight variations in color, decorative wax toppers, labels, and overall appearance are completely normal and are not considered defects.

Natural soy wax may also develop characteristics such as:

Frosting
Wet spots
Slight color variations
Minor air bubbles

Some fragrance oils naturally darken over time, particularly vanilla, bakery, spice, and darker fragrance blends.

Additionally, exposure to direct sunlight, UV light, or prolonged heat may cause natural discoloration or fading. These are normal characteristics of natural soy wax and candle dyes and do not affect the quality, fragrance, or performance of your product.

These natural variations are part of what makes every handcrafted Whiskerlight product unique.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery.

Please email support@whiskerlightcandles.com and include:

Your order number
Photos of the damaged product(s)
Photos of the shipping box (if applicable)
Photos of the shipping label

We'll carefully review your request and work with you to make it right.

Depending on the circumstances, the resolution may include a replacement, store credit, refund, or another appropriate solution at our discretion.

Order Cancellations

Orders may be canceled at any time before they have shipped.

Once an order has shipped, it can no longer be canceled.

If you need to cancel your order, please contact us as soon as possible at support@whiskerlightcandles.com.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, Whiskerlight Candle Company is not responsible for lost or stolen packages.

If your package cannot be located, we recommend contacting the shipping carrier first to file a claim or request additional delivery information.

If you continue to experience issues locating your package, please contact us. While we cannot guarantee a replacement or refund, we'll gladly do our best to assist you.