Shipping policy
Last Updated: July 2026
Thank you for choosing Whiskerlight Candle Company!
Every candle and wax melt is carefully hand-poured in small batches and packaged with care. Because each product is handcrafted, we kindly ask for your patience while we create and prepare your order for shipment.
Our goal is to ensure every package arrives safely and reflects the quality and care that goes into every Whiskerlight product.
Processing Time
Please allow 7–10 business days for your order to be handcrafted, carefully packaged, and prepared for shipment. Once shipped, you'll receive tracking information and your order will arrive based on the shipping method selected at checkout.
While we always strive to ship orders as quickly as possible, processing times may be slightly longer during holidays, new product launches, sales, or periods of exceptionally high order volume.
If your order experiences an unexpected delay, we'll do our best to keep you informed.
Shipping Locations
At this time, Whiskerlight Candle Company ships within the United States only.
We hope to expand our shipping options in the future and appreciate your understanding.
Shipping Carriers
Orders are shipped using USPS and/or UPS, depending on the size, weight, and destination of your order.
Shipping costs are calculated at checkout based on your order and delivery location.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address Accuracy
Please double-check your shipping address before completing your purchase.
Whiskerlight Candle Company is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@whiskerlightcandles.com. We'll do our best to update your information before your order ships.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Whiskerlight Candle Company is not responsible for lost or stolen packages.
If your package cannot be located, we recommend:
- Checking around your property and with household members.
- Contacting neighbors who may have accepted the package.
- Contacting the shipping carrier to file a claim or request additional delivery information.
If you still need assistance after contacting the carrier, please reach out to us at support@whiskerlightcandles.com. While we cannot guarantee a replacement or refund for lost or stolen packages, we'll gladly do our best to assist you.
Shipping Delays
Once your order has been handed over to the shipping carrier, delivery times are outside of our control.
Weather conditions, holidays, carrier delays, and other unforeseen circumstances may occasionally affect delivery times.
We appreciate your patience and understanding should these situations arise.
Damaged Shipments
If your order arrives damaged, please contact us within 5 days of delivery at support@whiskerlightcandles.com.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping box (if applicable)
- Photos of the shipping label
We'll carefully review your request and work with you to make it right.
Questions?
If you have any questions about your order or our shipping process, we're always happy to help.
Whiskerlight Candle Company
Email: support@whiskerlightcandles.com
Website: whiskerlightcandles.com